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General Consumer Information


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Government


Multiple

http://www.econsumer.gov/    A joint project of consumer protection agencies from 17 nations


US

Government site for consumers http://www.consumer.gov/   Consumer info on many topics.  Links to the Government sites listed below, as well as others.


Product recalls  http://recalls.gov/   from all federal agencies

Consumer Protection Site from the Federal Trade Commission http://www.ftc.gov/ftc/consumer.htm
 

Food and Drug Administration   http://www.fda.gov/   A lot of useful and important information, such as about buying medicine on line   http://www.fda.gov/oc/buyonline/default.htm   and others.
 

Federal Consumer Information Center   http://www.pueblo.gsa.gov/   . Get free information and pamplets about a great variety of topics.
    Especially see the Consumer Action Web site  http://www.consumeraction.gov/   with advice on shopping, complaining, and a list of Consumer Organizations, and their web sites, if available.
 

Consumer Product Safety Commission http://www.cpsc.gov/   Product safety, report problems, check recalls, other safety issues.  Also has links to some other organizations with safety info.


US Dept of Energy has a consumer page   http://www.eere.energy.gov/consumer/     Not a general page but I couldn't fit it in anywhere else.

 

UK

Consumer Education   http://www.consumereducation.org.uk/   part of the national grid for learning   http://www.ngfl.gov.uk/     The consumer education site has information on lots of different subjects.

 
The Consumer Gateway   http://www.consumerdirect.gov.uk/   They write, "This site provides on line access to information and advice for consumers. It links to websites containing consumer information and advice run by Government departments, consumer organisations and others."  Lots of free info about many topics.

 
The Office of Fair Trading   http://www.oft.gov.uk/    Especially see their consumer advice page   http://www.oft.gov.uk/oft_and_cd/   with some info on various topics relating to buying stuff.

 
Directgov   http://www.direct.gov.uk/en/index.htm   The place to turn to for the latest and widest range of public service information
 
 

Europe

European Union Consumer Affairs  http://ec.europa.eu/consumers/index_en.htm    has a lot of resources for consumers, including for example
Health and Consumer Protection Directorate, The European Commission.  http://ec.europa.eu/dgs/health_consumer/index_en.htm 


Information on public services    http://www.oasis.gov.ie/    many of the links are about services in Ireland, including consumer complaints.


Canada

http://consumerinformation.ca/   sponsored by the govt of  Canada.


Australia

consumer protection in australia
http://www.docep.wa.gov.au/

http://www.fairtrading.nsw.gov.au/
The role of the NSW Office of Fair Trading within the
Department of Commerce is to safeguard consumer rights
and to advise business and traders on fair ethical
practice.

Australian Competition and Consumer Commission
http://www.accc.gov.au/content/index.phtml/itemId/142


Private organizations or sites

Consumers International   http://www.consumersinternational.org/   "A global voice for consumers"

Better Business Bureau    http://www.bbb.org/    with tips on this page    http://www.bbb.org/alerts/tips.asp    about many different topics, such as consumer information, and scams.  And of course you can check out complaints against companies and charities.
 

Yahoo consumer advocacy and information   http://dir.yahoo.com/Society_and_Culture/Issues_and_Causes/Consumer_Advocacy_and_Information/

This is just listed as a convenience, a site that links to other sites.

 
Google consumer info page   http://directory.google.com/Top/Home/Consumer_Information/    also listed as a convenience.

Consumer action.gov   http://www.consumeraction.gov/resprt2.shtml     lists a bunch of consumer organizations.
 

Consumer federation of america   http://consumerfed.org/   has info about finance, food, privacy, health care, safety. Is on the steering committee of Information Security,   http://www.consumer.gov/ncpw2003/resources.htm  


National Consumers League    http://www.nclnet.org/    Is on the steering committee of Information Security,   http://www.consumer.gov/ncpw2003/resources.htm  "Our mission is to identify, protect, represent, and advance the economic and social interests of consumers and workers. The National Consumers League is a private, nonprofit advocacy group representing consumers on marketplace and workplace issues. We are the nation's oldest consumer organization."


Canada's Safety Council    http://www.safety-council.org/index.html    I'm not exactly who runs this, but looks interesting.


UK Orbit consumer and advice center   http://www.ukorbit.com/Consumer_Advice_Guides.htm    UK Orbit is a Consumer and Information Directory.but has  consumer advice stuff, with some explanations of various topics and links to a whole bunch of UK consumer organizations. For example one lnk is to a BBC consumer site  http://www.bbc.co.uk/consumer/guides_to/   which has various consumer information.


National Safety Council    http://www.nsc.org/   lists all sorts of stuff, like driver safety classes.


Comsumer privacy guide   http://www.consumerprivacyguide.org/    sponsored by the Center for Democracy and Technology, Common Cause, Privacy Rights Clearinghouse, Consumer Action and the National Consumer League



Political Advocacy Groups  http://www.csuchico.edu/~kfountain/  Kathie Fountain is Reference / Political Science and Social Work Librarian. The list of groups includes those about
consumer advocacy, children, gun control, tax reform, war and peace and groups advocating for many interests, conservative to liberal.


http://www.which.co.uk/   Which? exists to tackle the issues that matter to all consumers  
Listed here   http://www.nottinghamcity.gov.uk/sitemap/services/leisure_and_culture/libraries/library_services/lcli_consumer_information.htm  
and here   http://www.ofgem.gov.uk/CustomPages/Pages/Links.aspx  


public citizen    http://www.citizen.org/    We fight for openness and democratic accountability in government, for the right of consumers to seek redress in the courts; for clean, safe  and sustainable energy sources; for social and economic justice in trade policies; for strong health, safety and environmental protections; and for safe, effective and affordable prescription drugs and health care.




State depts of consumer affairs

California dept of consumer affairs    http://www.dca.ca.gov/    They have many useful publications at   http://www.dca.ca.gov/publications/consumer.shtml   and links to other consumer info sites here   http://www.dca.ca.gov/consumer/links_consumerorgs.shtml  

 
Florida division of consumer services   http://www.800helpfla.com/   which has publications and links.  Consumer Services is a division of the dept of agriculture and consumer services   http://www.doacs.state.fl.us/  and is listed on this page   http://www.doacs.state.fl.us/consumer.html    The div of ag and consumer services also has publications.


NY consumer protection board   http://www.consumer.state.ny.us/default.htm   how to complain, some publications, laws. etc.


attorney general of washignton state    http://www.atg.wa.gov/    bunch of info about consumer protection for seniors, children, internet, etc.
 

Other organizations

The National Association of  Consumer Agency Administrators   http://www.nacaa.net/   They write, "the National Association of Consumer Agency Administrators was established in 1976 to support government agencies that provide consumer services. NACAA represents over 160 consumer agencies at all levels of government in the United States and several other countries."   They have links to most other state consumer agencies, or attorneys general.  They also have some information brochures, and information on filing complaints.
   NACAA is on this steering committee   http://www.consumer.gov/ncpw/steering.htm  


Consumer Action   http://www.consumer-action.org/    non profit membership based organization started in San Francisco.  Bunch of publications on topics such as credit cards, crime, health, housing, privacy rights, telephones, etc.
  Consumer action.org is listed here
http://www.consumeraction.gov/resprt2.shtml
and here
http://www.consumer.gov/ncpw2004/conInfo_credit.htm

 
 

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 last verified 12/10/07
last modified 12/10/07





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